Frequently Asked Questions

Due to the nature of the product we are unable to offer refunds. However, should we inadvertently send you the wrong order, we will exchange it for the correct order. But note that exchanges are only accepted within the first 7 days in which you receive the product which may not be unbundled and you are responsible for contacting us immediately. No Exceptions.

Very simple, first go to our SHOP page at the top of this page, choose your inch and make your purchase. You'll receive a payment confirmation and your order will be shipped within 48 hours.

We accept money orders, Visa, Master Card, American Express, and Discover.

Shipping is based on your location and all orders are shipped within the first 48 hours after payment confirmation by United States Postal Service. For overnight shipping fees, please contact us.

Yes. Please contact us for more information concerning wholesale options.

Refers to hair that is completely unprocessed, and intact. To qualify as virgin hair, it must meet rigorous standards including: not been permed, dyed, colored, bleached, and chemically processed in any way. This also means it comes from a single individual, and all the cuticles are intact, running in the same direction. The hair has not been exposed to harsh agents, which adds premium value.

MCE Brazilian hair is a very unique texture that blends very well with most textures, Brazilian hair is very versatile. You can create various looks with the same hair when reusing. The hair LENGTH is based on the hair in a straight (flat-ironed) state.

Yes you may straighten the hair and when the hair is wet again the waves will appear again.

Virgin hair is not chemically treated. The colors are natural black and natural brown, equivalent to your local beauty supply color #1B.

Yes, recommended by professional licensed stylist only, this is the best hair to be dyed because it is virgin hair and has not been chemically treated.

This hair can be re-installed with proper quality shampoo, conditioning and treatment.

Yes, MCE Brazilian Hair in body wave/ deep wave is the best hair to get wet because of its luxurious waves.

A natural sew-in is 8-10 ounces for most customers, 14-16 inch bundles are approximately equivalent to your local beauty supply pack of hair, each bundle is 4 ounces, longer hair equals shorter wefts, amount of bundles used are based on preference depending on how full you like your hair.